RETAIL STORE ASSISTANT
Position Overview
The Store assistant is responsible for driving sales through offering efficient customer service to ensure a delightful brand experience and maximise on sales through upselling and suggestive selling. Should also help in maintaining optimum stocks levels in the units through demand forecasting proactive ordering process.
Responsibilities
- Growing sales turnover - Maximising sales: Inspiring the customer to buy and meeting the store’s sales targets.
- Delivering a great customer brand experience
- Handling all customer requests courteously and professionally.
- Being knowledgeable of and performing sales support functions related to Point of Sales (POS) procedures.
- Learning internal systems and procedures to enhance selling efficiencies and complete support duties.
- Improving the store's Conversion rate and Basket Size.
- Promoting our Loyalty Programme.
- Establishing excellent customer service and satisfaction.
- Managing visual merchandising standards by ensuring that goods are well displayed.
- Keeping the shop floor clean and tidy.
- Maximizing store productivity and efficiency.
- Ensuring that fitting rooms are ready for customers by promptly clearing our merchandise and returning it to the proper area of the selling floor.
- Driving high operational standards
- Be involved in stock control and management.
- Keeping up to date with special promotions and putting up displays.
- Ensure Visual merchandising is done monthly in the store.
Behavioral Competence
- Strong leadership skills
- Excellent customer service skills.
- Excellent communication and interpersonal skills
- Should be of a smart appearance and articulate.
- A great sense of fashion
Qualifications
- Previous sales experience (Clothing retail sales / Hospitality experience is an added advantage)
- Enthusiastic, friendly, and energetic with a genuine desire to provide outstanding service.
- Dependable and a high level of integrity.
- Positive attitude and willingness to learn
- An eye for fashion and trends.
- Ability to work as part of a team and take initiative. independent of direct supervision.
- Strong interpersonal and communication skills.
- Articulate with a good command of English (speaking, reading, writing)
- Strong Reporting skills.
- Diploma in sales, customer service, or business management
How to Apply
Interested candidates should send their application file (CV and cover letter) all in one document before 8/12/2021 using the "Apply for this job" button below.
Videq Ltd is an Equal Opportunity Employer and committed to Gender equality and diversity. Canvassing will lead to automatic disqualification.
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