Communication Technology/IT e-Tracker Officer at World Health Organization (WHO): (Deadline 1 Jul 2021)

Communication Technology/IT e-Tracker Officer at World Health Organization (WHO): (Deadline 1 Jul 2021)

JOB DESCRIPTION

QUALIFICATIONS

Position Title:                              Information Technology Officer/IT e-Tracker

Grade:                                            G7                     

Duty Station:                                Kigali

Organization:                               World Health Organization

First Level Supervisor:             WHO EPI focal point

Second Level Supervisor:       UCN Team Lead

Background and Justification

Rwanda immunization program is among health programs which contribute to reduction of child morbidity and mortality, having in the program 12 antigens administered into routine immunization.

The immunization information system has played a critical role in producing the information that guided strategic interventions to strengthen the immunization system. It is therefore important to have real time information that fulfills the criteria of quality, coverage, and credibility to timely address gaps and challenges.

With the support of partners, the immunization information system recently shifted from paper based to electronic immunization registry in the framework to enable the system to produce real time and high-quality data to support evidence for decision making towards improving the program performance and management. An immunization e-tracker software was established into DHIS2 and deployed in all health centers. Key users were trained and computers (desktop) were distributed to support data management

Since September 2019, the immunization e-tracker has been deployed in all health center and data are being uploaded into the system. However, day to day management of the system and addressing the users’ concerns have been challenging, highlighting the need permanent IT support to perform all the real-time trouble shooting   to improve the functionality of the system and ensure the continuous capacity building of the end users.

*Purpose of the Position

The incumbent will provide technical support for the day to day monitoring of the functionality of immunization e-tracker, provide necessary support for the improvement of the system at all level of health information system as required and support health facilities to improve data collection and reporting into the system.

Job Description

*Organizational context

Under the overall guidance of WHO Representative Rwanda, and the direct supervision of the WHO EPI focal point, in collaboration with the Maternal Child and Community Health (MCCH) division the IT will provide support for immunization data management, ensuring the e-tracker is fully functional and end users are regularly updated on the functionality of the system. The IT officer will be seconded to the MOH/HIMS program and will work closely with vaccine preventable diseases program unit. The incumbent will remotely provide support to all health centers as required but also conduct field visit to assist with data quality checks if necessary.   

*Summary of Assigned Duties

The incumbent should ensure quality is maintained all throughout the delivery of the system, particularly in:

1. Requirements gathering;

2. Hardware deployment, hosting, and networking set-up;

3. System/ data workflow management;

4.Authorization workflow handling, to ensure it is handled in accordance with the pre-defined hierarchy within.

5.Ensure the full maintenance of the system

6.Develop reporting functionality, controls and validation and dashboard in vaccination tracker;

7.Provide technical support, troubleshoot and resolve issues, develops and maintain up to date documentation, and work to escalate issues as per processes setup;

8.Review of data integrity: provide assurance that the database design and structure provide the best possible design for the organizational needs and corresponding application and future integration needs.

9.Built capacity of the RBC/EPI staff and district hospital EPI data managers and supervisors.

Recruitment Profile

Competencies: Generic

Describe the core, management or leadership competencies required

(See WHO competency model – list in order of priority, commencing with the most important ones.)

Producing results*

Respecting and promoting individual and cultural differences*

Teamwork*

Promoting innovation and organizational learning

Communication

Building and promoting partnerships across the Organization and beyond

Functional Knowledge and Skills

Excellent communication and presentation skills with ability to write in a clear and concise manner and give technical advice and guidance taking into consideration the views of multiple stakeholders and partners in resource-limited contexts;

Proven ability to promote consensus, communicate progress and results, and resolve issues in a proactive manner, while ensuring effective work practices and ethics.

*Describe the essential knowledge and the skills specific to the position

Education Qualifications

University degree in Information Technology, Computer Science or similar with additional professional trainings/specialization in DHIS-2

Experience

At least ten (10) years of working experience; in Information and Technology

Desirable

At least five years of working experience in health information management system undertaking in DHIS-2 customization and management and proven experience in DHIS-2 implementation and virtualization platforms, software change management, user acceptance testing and end user training. 

Previous experience with WHO, other UN agencies, immunization teams and health cluster partners, recognized humanitarian organizations or a non-governmental organization is desirable.

Use of Language Skills

Excellent knowledge of English or French.

Other Skills (e.g. IT)

Excellent knowledge of Microsoft Office applications.

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