Team leader, Wellness job position. Deadline 15th October 2021

Job Description – Therapist, Spa

1  Position Details

• Position: Team leader, Wellness
• Level Team Leader
• Department Spa
• Reports to Cluster Wellness Manager
• Subordinates None

 2  Job Details & Requirements

Job Summary

Wellness Team leader is responsible for leading the team delivering exceptional treatments to guests of the Spa in line with One&Only brand standards, whilst maintaining excellent five-star client care, cleaning standards, and grooming. Responsible for revenue generation through retail, up-selling, and cross sales to other business centers in the Spa and Resort.

Key Duties and Responsibilities

SPA & RETAIL SALES

• Responsible for achieving retail sales targets as set by the Cluster wellness Manager
• Ensure aftercare recommendations are made at the end of every treatment, linking with client concerns and offering to prepare products at reception for purchase.
• Encourage clients to return to the spa by recommending an ongoing treatment program and cross-selling the other business centers in the Spa and Resort. Maintain a sound knowledge of all treatments, packages, and any promotions.
• Participate in demonstrations/ events as required.
• Ensure that daily sales figures are accurately recorded.
• Promote wellness program for colleagues

TREATMENT STANDARDS/OPERATIONS

• Perform all treatments at an exceptional standard, as per One&Only protocols and standards taught in training, whilst tailoring to the client’s specific needs.
• Update own knowledge of products and treatment brand standards, outside of formal training by One&Only.
• Carry out an in-depth consultation with each client prior to treatment, ensuring medical history and concerns are identified and taken into account.
• Protect the guest experience by moving quietly around the treatment room and in corridors.
• Use the correct quantities of products as specified by the manufacturer and not exceed that amount.
• Maintain linen and product levels in the treatment rooms, ensuring trolleys are stocked, clean, and organized as per the Spa standards.
• Follow treatment room opening and closing procedures correctly, reporting any maintenance issues to the line manager / maintenance

GUEST RELATIONS

• Maintain the highest standard of guest service by following One&Only protocols and displaying genuine care and attention to detail.
• Consistently record guest preferences, accurately updating guest profiles, and communicating any relevant information to Colleagues.
• Ensure confidentiality at all times including data protection, medical details, and any information provided in confidence by the client.
• Report any guest complaints to the Cluster Wellness Manager so that they can be handled promptly and effectively.

HEALTH, SAFETY & HYGIENE

• Perform all treatments in a professional, hygienic, and safe manner for all clients, updating knowledge and training regularly.
• Responsible for the cleanliness, sterilization, and hygiene of all equipment, products, and linens in the treatment and preparation areas.
• Day-to-day responsibility for equipment, products, cleanliness, and hygiene of the treatment and preparation areas.
• Receive training on all relevant legislation pertaining to the Health and Safety at Work Law and Health and Hygiene standards.
• Act responsibly at all times in relation to personal safety along with the safety of Colleagues and guests of the Spa.
• Work together with Housekeeping Attendants where required in maintaining cleanliness and hygiene in the Spa facilities.

GENERAL

• Maintain a high standard of appearance and personal hygiene as laid down by the Line manager
• Always be punctual and prepared in advance of treatments.
• Support all departments in the Resort where necessary including covering Reception duties as and when required.
• Must adhere to training as set down by the Cluster Wellness Manager and attend all training courses as deemed necessary.

Skills, Experience & Educational Requirements

• Fluency in English is essential, any additional languages is preferable.
• Must be willing to learn and skilled to perform the job of a Spa Therapist.
• Certified/ diploma’s as a Spa Therapist.
• Any job experience as team leader/ Head Spa Therapists in a resort environment (preferable five star) is a valuable addition.

3  Core VAlues & Competencies

Blow Away The Customer

• I care and work towards exceeding the expectations of my customers
• I am proactive and deliver unique and everlasting memories for our customers

Develop Passionate and Committed People

• I am committed to being thoughtful towards our colleagues
• I am passionate about my role

Continuously Strive for Perfections (good enough never is)

• I constantly seek new ways and ideas to improve what I do
• I am inspired to make a difference

Achieve Sustainable Bottom Line Performance

• I am honest and fair
• I take responsibility and contribute towards the financial performance of where I work

 4  Functional competencies

Grooming

• I present a professional image according to established standards

Communication

• I speak in a clear and concise manner both in person and over the phone
• I express ideas in a clear and coherent manner

Functional Skills and Knowledge

• I demonstrate my knowledge and skills effectively
• I take responsibility for my actions

Time Keeping & Grooming

• I report for work in my department on time daily

Response to Supervision

• I demonstrate respect for my leaders
• I respond to supervision positively

 5  ACknowledgement

How to apply

To apply for this position please submit your CV and a brief statement of interest by using the "Apply for this job" button below.

Only shortlisted candidates shall be contacted.

The deadline: 15 October 2021