Client Support Executive
Job Information
- FunctionCustomer Support
- CityKigali
- CountryRwanda
Job Description
As a Client Support Executive at Deriv.com, you will assist our clients with issues regarding our products and services, build a mutually beneficial relationship with them, and encourage them to try new products. You will also keep track of recurring issues and report clients’ feedback to other teams. If you are a fresh graduate, you can still apply for this role, provided that you value competence, integrity, and teamwork and are passionate about helping clients. By delivering world-class customer service, you will forge client loyalty and promote business growth.
Your challenges
- Respond to customer enquiries and concerns by live chat and email.
- Process applications and customer documentation according to relevant policies and regulations.
- Collaborate with client support agents in different time zones to ensure optimum results and customer satisfaction.
- File records and documents of customer interactions and customer satisfaction.
Our team
We are the Customer Support team, responsible for establishing a sustainable relationship with our clients, assisting them to resolve potential issues with our products and services, increasing product adoption, and communicating clients’ demands to relevant teams.
Requirements
- Willingness to work in rotating shifts, weekends, and public holidays
- Excellent spoken and written English communication skills
- Proficiency in French
What’s good to have
- University degree in communications, IT, or any related fields
- Practical experience in technical customer support
- Experience in the financial services or IT industry
- Proficiency in other languages
Benefits
- Growth-inducing challenges
- Productive and cooperative work atmosphere
- Career progression opportunities
- Market-based salary
- Annual performance bonus
- Casual dress code
How to apply
Interested candidates should send their application file (CV, Academic certificate, and cover letter) by the link:https://deriv.zohorecruit.com/jobs/Careers/590522000003910182/Client-Support-Executive?source=Jobinrwanda not later than the 01st December 2021.
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