A fast-growing e-commerce company in Rwanda is hiring a sales and fulfillment associate to contribute to the growth of the company and provide good services to its customers.
Responsibilities
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Reply to ALL client queries on all the platforms promptly: Website, Facebook, Instagram, WhatsApp, Google, phone, etc.
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Efficiently convert leads to close sales
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Collect and communicate the necessary information to complete client orders
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Ensure swift delivery of orders
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Contact suppliers to ensure stock availability and confirm pricing
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Contact logistic partner to dispatch transportation
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Appropriately inform the customer and supervisor on order progress
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Keep the minimum stock level of critical goods and reorder on time
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Record sales in EBM machine and Accounting Files immediately before goods are dispatched
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Collect payments from clients
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Obtain EBM invoices from suppliers immediately, if not before the closing of business
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Make payments to suppliers
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Conduct daily stock counts
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Independently solve problems as they arise
Requirements
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At least 2 years relevant experience in sales or fulfillment
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Demonstrated communication skills
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Proven sales skills
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Ability to solve problems quickly
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A friendly and engaging personality with a customer service focus
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Fluent in at least Kinyarwanda and English, French preferred
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Proficiency with MS Excel/Word or Google Business Apps (Sheets, Docs) required
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Ability to type at least 45 words per minute required
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Ability to work on weekends required
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Have own well-functioning laptop computer and smartphone preferred
How to apply:
Interested candidates can send their application letter and CV with 3 professional references by completing very carefully the following Application Form not later than 10th December 2021.
Only shortlisted candidates will be contacted.
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