Old Mutual Insurance Rwanda (former UAP Insurance Rwanda) is a subsidiary of UAP Old Mutual Group, member of Old Mutual Limited, an Integrated financial service provider comprising Insurance, Banking, and Investment Business. Old Mutual insurance Rwanda vision is being the Rwandan’s revolutionary financial services company with a commitment to enhance the quality of life by delivering peace of mind and financial freedom.
Old Mutual Limited (OML) is a premium African financial services group that offers a broad spectrum of financial solutions to retail and corporate customers across key markets in 14 countries. Our primary operations are in South Africa and the Rest of Africa, and we have niche businesses in Asia. We have 12 million customers and 30,000 employees and with over 175 years of heritage across sub-Saharan Africa, we are a crucial part of the communities we serve and broader society on the continent. The business is listed on the Johannesburg, London, Zimbabwean, Malawian and Namibian stock exchanges. The UAP Old Mutual Group comprises of three key players as a result of the acquisition of a controlling stake in Faulu in 2014 and UAP in 2015 by Old Mutual. The acquisition resulted in Old Mutual Kenya and UAP Holdings (www.uapoldmutual.com) as well as Faulu Microfinance Bank (www.faulukenya.com) forming one of the largest financial services groups with a growing footprint in East and Central Africa. The Group currently has operations in Kenya, Uganda, Tanzania, South Sudan and Rwanda. The Group now offers customers a comprehensive and enhanced range of financial services which include Investment, Insurance, Banking, and Savings as well as a wider and more accessible distribution network. The wider group also offers broad career growth prospects for employees. It therefore wishes to fill the below vacant position with qualified, experienced, and talented individual to strengthen its portfolio as a Pan – African Financial Services Group. The positions’ details are further outlined below;
Role Title:
Information Call Centre officer -1 Post
Business Unit(s):
Rwanda
Business /Function:
Information Call Center Officer
Location:
Rwanda
Reports To:
Customer experience manager
MDP Level:
Manager of self
Role Size
Job Summary
To Champion customer experience by providing first information to customers through call center (eg: products information, claims process, payments, etc. on a day-to-day basis.
Key tasks and responsibilities
Answer calls professionally
Respond to customer enquiries
Research required information using available resources
Handle and resolve complaints
Provide customers with product and service information
Route calls to appropriate resources
Follow up and resolve customer queries where necessary
Complete call logs
Produce call reports.
Build customer’s interest in the services and products offered by the company
Arrange for the dispatch information packages, brochures etc. to clients and interested parties
Qualifications and experience
Minimum work experience of 1 year in the same role
Qualified Registered Nurse or equivalent
Experience in insurance an added advantage
Progress in Professional qualification in insurance e.g. ACII, COP preferred
Knowledge in customer service principles and practices
Knowledge of call centre telephony and technology
Skills and competencies
Communication skills – verbal, written and eloquence
Knowledgeable and quick in decision making
Mature, temperament, patience, and empathy
Passion for people
IT skills including familiarity of CRM solutions
Good memory, ability to comprehend, captures as well as interprets basic customer information.
Ability to follow through
Self-drive initiative
Sound judgmental powers: ability to manage difficult customer situations
Attention to details
Please visit our careers page through: https://bit.ly/3dQ8Dtn
Interested candidate are requested submit their applications by 5.00 p.m. 21st December 2021.
Applicants must possess or be in the process of applying for a POLICE CLEARANCE CERTIFICATE as at the time of making an application.
ONLY short-listed candidates will be contacted.
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