Job requirements
Job Requirements (Education, Experience and Competencies)
Education:
Bachelor’s degree majoring in Finance or its equivalent.
Business Administration Degree; qualification in ACCA/CPA
Experience:
A minimum of 3 years relevant experience (experience in the telecommunications industry is an added advantage).
Good working knowledge of credit processes preferably in Telecoms sector.
Job description
Core Purpose of the Job
To execute credit and administration processes to minimize risk on postpaid (contract) and credit sales Customer base.
Key Performance Areas
overall Objective:
Ensure effective management of aging for postpaid customer base to minimize bad debtors and maximize collections.
Performance of the credit control function through adhering to collection paths and procedures.
Ensure credit controllers make collections of all outstanding amounts from contract subscribers as per the respective credit period.
Processing account adjustments.
Resolution of customer account queries.
Management of non-revenue accounts.
Ensure new and manual products & services are managed smoothly.
Matching of Payments with the Billing system.
Follow up with customer operation on customer payments.
Ensure suspension of past due accounts.
Prepare and submit to Credit Manager weekly, monthly, Quarterly reports and daily collections reports.
Implementation of agreed audit recommendations.
Manage subordinates for purposes of the achievement of organizational goals and objectives.
Supervisory / Leadership / Managerial Complexity:
Ensure effectiveness of operations in terms of collections on postpaid Clients.
Build and maintain relationships with external and internal customers.
Resolution of customer queries from postpaid customer’ base.
Implementation of customer care standards.
Effective supervision of Credit Control Team
How to apply
All interested candidates are requested to apply through the MTN website and submit their updated curriculum vitae with copies of academic credentials no later than 16th April 2024. MTN Website portal: https://www.mtn.co.rw/careers/
We strongly encourage applications from women and/or individuals with disabilities.
Note: Should you not hear from us within 14 (fourteen) days from the closing date of this advertisement, you may consider your application unsuccessful, If you encounter any issues when completing the application, reach out to Alozius.Mutamba@mtn.com (+250788319965)
At MTN Rwandacell Plc we are committed to safeguarding your data privacy. For more information visit our website to read our job applicants privacy notice that explains how we collect, use, disclose, and protect your personal data at https://www.mtn.co.rw/privacy-notice-for-job-applicants/
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