Job responsibilities
Elaborate the annual communication plan and its corresponding budget; Maintain relationships with various public and private media; Collect complaints of internal services on needs of public in terms of institution’s information. Elaborate corresponding communications/messages based on targeted group and disseminate them via most appropriate media. Develop methods, tools to be used and launch the surveys; Collect compiles and analyzes the results of investigations and complaints received in the suggestions’ box and identify key ideas; Collect and processes information from users on their expectations, satisfactions, and type of disputes with the institution; Provide advice and recommendations to improve the image and quality of the services delivered by the institution.
Minimum qualifications
1
Bachelor’s Degree in Communication
0 Year of relevant experience
2
Bachelor’s Degree in Journalism
0 Year of relevant experience
3
Bachelor’s Degree in Public Relations
0 Year of relevant experience
4
Bachelor’s Degree in Media
0 Year of relevant experience
5
A holder of a Bachelor’s Degree in any field with relevant Professional experience in communication, or media is eligible
3 Years of relevant experience
Required competencies and key technical skills
1
Resource management skills
2
Analytical skills
3
Problem solving skills
4. Decision making skills
5. Time management skills
6. Risk management skills
7. Results oriented
8. Digital literacy skills
9. Research and critical thinking skills
10. Ability to convey ideas clearly and concisely
11. Verbal, non-verbal and written communication skills
12. Creative thinking skills and solution-oriented attitude
13. Knowledge of online communication tools with special emphasis in audio-visual production and dissemination
14. Report writing and presentation skills
15. Fluency in speaking and writing Kinyarwanda, English and/or French. Fluency in all 4 national languages (including. Swahili) is an added advantage.
16. Ability to understand and apply fundamental concepts and principles related to investigating facts, gathering and packaging of information for effective delivery to audiences;
17. Ability to develop and implement communications initiatives using appropriate tools and channels;
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