Senior Technology Adoption at Rwanda Social Security Board (RSSB) :CLOSING DATE: 13-May-2024

Exciting Career Opportunity at the Rwanda Social Security Board (RSSB) – Senior Technology Adoption

Are you ready to embark on a transformational journey? We are seeking a dynamic and experienced individual to join us as the Senior Technology Adoption. If you thrive in dynamic environments and are committed to innovation and transformation, this is the opportunity for you!

As the Senior Technology Adoption, you will be a specialist playing a critical role in integration and adoption of technologies. In this pivotal role, you will directly contribute to transforming the organization, towards providing socio-economic well-being, long-term stability and prosperity for Rwandans.

Reporting to the Head, Enterprise Solutions,  the Senior Technology Adoption will be responsible for driving the successful adoption and integration of new technologies, processes, and systems across the organisation. This position plays a crucial role in developing and executing technology adoption strategies, leading change management initiatives, and ensuring effective knowledge transfer and user enablement.

About RSSB

The Rwanda Social Security Board (RSSB) has the mandate to manage and promote social security in Rwanda. RSSB’s vision is to provide a comprehensive social security system that caters to the diverse social security needs of the population, RSSB plays an important role in realizing Vision 2050 and the National Strategy for Transformation (NST1). RSSB manages six social security schemes, namely: Pension, Occupational Hazards, Medical scheme, CBHI, Maternity Leave Benefits and EjoHeza (Long-term Term Saving Scheme).

As a leading player in the financial sector, RSSB serves as the largest institutional investor in Rwanda. With assets under management amounting to 2.06 trillion Rwf , which is equivalent to over 15% of the country’s GDP, RSSB invests in key sectors of the economy and plays a crucial role in growing the country’s financial sector. With approximately 12 million members in the above six schemes, encompassing over 90% of Rwanda’s population, RSSB is at the forefront of securing the health and financial well-being of Rwandans.

To achieve its important mandate, RSSB is embarking on a transformative journey, aiming to become a modern, data-driven, and high-performing institution. As part of this ambitious initiative, we are seeking highly motivated individuals who are results-oriented and uphold the highest standards of professionalism and integrity. By joining RSSB, you will have the opportunity to actively contribute to the advancement of social security and overall transformation of Rwanda.

Key Duties and Responsibilities

1. Collaborate with cross-functional teams to identify training and adoption needs for new technologies, processes, and systems.
2. Design and develop comprehensive training materials, including user guides, e-learning modules, and hands-on workshops.
3. Conduct training sessions and workshops for end-users, ensuring effective knowledge transfer and a clear understanding of the new technologies and processes.
4. Develop and implement change management strategies to address potential resistance and facilitate smooth transitions during technology implementations.
5. Create and maintain knowledge bases, business process documentation, and other reference materials to support ongoing technology adoption.
6. Promote and foster a culture of continuous learning and technology adoption within the organization.
7. Identify and address technology adoption challenges, proposing solutions and strategies to overcome barriers.
8. Collaborate with the Technical Support team to ensure seamless support and troubleshooting for end-users during technology transitions.
9. Gather feedback from end-users and stakeholders to continuously improve training and adoption methodologies.
10. Analyze and report on technology adoption metrics, providing insights and recommendations for improvement.
11. Readily available to assist with any additional related tasks as assigned by the manager.

Key Qualifications and Experience

The successful candidate must have at least:

1. Bachelor’s degree in a relevant field such as Information Technology, Business Administration, or Education or equivalent
2. Minimum of 3 years of experience in technology training, change management, or technology adoption

Key competencies

Technical Competencies:

1. Proficient in Learning Management Systems (LMS) and e-learning authoring tools.
2. Knowledge of project management principles and methodologies.
3. Excellent documentation and technical writing skills.

Behavioral Competencies:

1. Exceptional communication and presentation abilities.
2. Strong interpersonal and relationship-building skills.
3. Ability to simplify complex technical concepts for diverse audiences.
4. Excellent problem-solving and analytical skills.
5. Organized and detail-oriented approach.

Additional Information:

The position is based in Kigali, Rwanda and applicants must be willing to relocate outside their countries of domicile.

RSSB reserves the right to appoint or to issue an employment contract to the successful candidate.

Interested candidates are advised to visit the RSSB website for a more detailed job description for the role, and submit your application online by Monday 13, May 2024.

In addition, please attach a curriculum vitae that contains details of your qualifications, experience and positions held relevant to this role. Include your day and evening telephone numbers, email address, names and address of three professional referees. Also, attach copies of your academic and professional qualifications.

Any form of canvassing will lead to automatic disqualification.

Only short-listed applicants will be contacted.

Shortlisted candidates will be required to submit a valid Criminal Clearance Certificate.

RSSB is an Equal Opportunity Employer