1. Customer Service Manager
We are seeking to hire a qualified, dedicated & experienced Customer Service Manager
based in Kigali. The fitting person will be someone with the Consumer-at-the-center mindset, and ready to deliver on time and in full all tasks related to customers experience with usage of digital tools. The person should also be ready to demonstrate our organizational behaviors which are Connect, Shape, Develop and Deliver. The person will be reporting to the Customer Experience Manager.
We are seeking to hire a qualified, dedicated & experienced Customer Service Manager based in Kigali, reporting to the Customer Experience Manager.
JOB PURPOSE
Champion the customer centricity journey of Bralirwa and continuously drive a common language within the Sales organization.
TASKS & RESPONSIBILITIES
Leading the call center team to deliver both the telesales and customer care objectives
Designing strategies to close the loop
Designing strategies to drive the Customer Lifetime Value
Gathering customer feedback and implement action plans that respond to customer needs and painpoints.
Developing talents in the team
QUALIFICATION AND SKILLS
Bachelor’s in arts, Sciences, Social Sciences, Business Studies Or Accounting;
Min. 3 years’ experience in Commercial areas (must include customer service experience)
Must have led a team
Advanced excel skills and PowerPoint
End to End mind-set
Deep experience in Customer Centricity or Customer Service
OTHER REQUIREMENTS
Be able to work in multi-cultural, multi-national and multi-lingual organization
Excellent and effective communication and interpersonal skills
Time Management and Organizational Skills
High level of commitment and working with minimal supervision
Must be proactive, reliable and able to pay keen attention to the smallest of details
GROWING WITH BRALIRWA
At Bralirwa, there is no set career path. You will find continuous learning opportunities and colleagues who will encourage and support your growth in whatever path you choose to explore. We are a destination for curious minds and the more curious you are, the better.
Start learning new things and find out everything you can be.
WHAT WE OFFER
We’re committed to hiring diversely. Having employees from diverse backgrounds brings a wealth of perspectives and experience to our team.
We embrace Inclusion and Diversity, which means giving full and fair consideration to all applicants and continuing development for all employees regardless of age, gender, race, disability, belief and civil partnership, pregnancy, and maternity.
Not only do we offer a competitive salary, but also an additional pension scheme, an annual bonus, free lunch, 100% medical insurance, communication allowance, and enjoy a free Friday drink with colleagues.
HOW TO APPLY
As a Diverse and Global Company, we recruit based on the principle of equal opportunity. This means that our hiring decisions are not based on race, color, religion, beliefs, etc. but our decision is purely based on your shown competencies and behaviors during the assessment process.
In case you meet the above requirement, please click here and search for “Customer Service Manager”.
All applicants must apply using our online application system, CVs received via email or standard post will NOT be considered. If you face any challenges in applying, please let us know through jobs.bralirwa@heineken.com (no applications will be accepted through this email)
The closing date for submission of applications is Friday, 14th June 2024
Click here for more details & Apply
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