4 IT Help Desk job positions at RISA. Deadline 21/08/2025

2025-08-15 11:49:38 »   Category: Jobs

Job responsibilities
-    Perform timely curative and preventive maintenance of ICT equipment; 
-    Technical support services for ICT Infrastructure such as desktops and mobile clients, servers, operating systems, storage in the courts;
-    Train the end users on the use of up-to-date IT tools and facilities;  
-    Train the court users on proper use of ICT equipment and applications and oversee the use of applications in the court;
-    Work together with other ICT staff especially on networking and systems administration to ensure the smooth running of court IT work related;  
-    Monitor and maintain performance of ICT services ensuring adequate capacity and availability of services taking both proactive and reactive   
        action when required.


Qualifications

Advanced diploma in Software Engineering

0 Year of relevant experience
Advanced diploma in Computer Science

0 Year of relevant experience
Advanced diploma in Computer Engineering

0 Year of relevant experience
Advanced diploma in Information and Communication Technology

0 Year of relevant experience
Advanced diploma in Electronics and Telecommunication Engineering

0 Year of relevant experience
Bachelor's Degree in Software Engineering

0 Year of relevant experience
Bachelor's Degree in Computer Science

0 Year of relevant experience
Bachelor's Degree in Computer Engineering

0 Year of relevant experience
Bachelor's Degree in Information and Communication Technology

0 Year of relevant experience
Bachelor's Degree in Electronics and Telecommunication Engineering

0 Year of relevant experience
Advanced Diploma in Information Management System

0 Year of relevant experience

    Bachelor's degree in Information Management system

    0 Year of relevant experience

Required competencies and key technical skills

Resource management skills
Problem solving skills
Decision making skills
Time management skills
Risk management skills
Results oriented
Digital literacy skills
Fluency in Kinyarwanda, English and/or French. Knowledge of all is an added advantage
Proficiency in Internet technologies and IT infrastructure (TCP/IP), WAN, LAN, MPLS, fixed and mobile telecommunications networks
Ability to convert high-level customer needs into a technical development strategy
Ability to manage and troubleshoot TCP / IP networking issues
Ability to repair PCs and other hardware equipment
Good understanding of ICT specifications for different equipment, PCs, Printers, scanners, etc.;
Experience in Desktop Support, Network Administration, System Administration
Analytical skills;

    Certifications in A++, N++, MCIP, MCSA, CCNA are an added advantage

Psychometric Languages

English

    Français

Psychometric Domains

Critical thinking

Competence / Skills
Problem solving

Competence / Skills
Decision making

Competence / Skills
Analytical skills

Competence / Skills
Time management

Competence / Skills
Knowledge/Awareness

Behavior and attitude
Behavioral observations

Behavior and attitude
Patience

Behavior and attitude
Time for reaction

Behavior and attitude
Clear and Effective Communication

Communication skills

    Adaptability and Flexibility

    Communication skills

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