Manager, Agent Recruitment and Training (1)
Job Purpose:
Responsible for the recruitment and training of agency banking partners in support of the growth and profitability of the Agency Banking Business.
Main Responsibilities:
Oversee end-to-end recruitment processes of agents, including postings, screening, and offer management.
Design and execute agent training and development programs to enhance skills and career growth
Preparation of Training / Meeting budgets, venues and logistics for better execution
Training presentation with related records including minutes & attendance lists being general or Departmental for compliance purpose
Live participation in agency User Acceptance Testing (UAT) and request for change for new and existing products
Scheduling the Agents/Branches training sessions during the regular field visits (3 times per week planned)
Monitoring the new recruited, inactive, and dormant Agents for required advice
Detecting potential areas that need support and improvement during the field visits and proximity Management for new recruitment
Oversee compliance with recruitment policies, employment laws, and inclusion initiatives.
Coordination and monitoring of branch agency supervision activities, mainly based on weekly route plans
Ensure that agents’ satisfaction levels are high such that agents’ referrals are generated given good services.
Educational qualifications and work experience:
Bachelor’s degree in finance, Business Administratin, related field, Technology
Possession of Professional Qualifications in Banking is an added Advantage.
Minimum Three (3) years of experience
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