Manager, Partnerships (1).
Job Purpose:
: Responsible for the leadership, management, and growth of existing and new SME strategic partnerships focused on funding, technical assistance, capacity building, digitized lending and collections, and derisking. The incumbent also oversees the implementation of the bank’s Non-Financial Services initiatives, such as the Biashara Club, and drives Micro-SME segment growth by fostering an efficient sales culture, ensuring effective relationship and portfolio management, and delivering exceptional customer experience across the bank.
Main Responsibilities:
Drive the growth of SME strategic partnerships by onboarding new partners for funding, digitization, technical assistance, capacity building, and risk mitigation initiatives.
Drive the collection of affordable deposits and digital lending by onboarding fintech partners to collect from various wallets across high-volume sectors such as trade, education, wholesale, etc.
Lead the implementation and expansion of non-financial Services initiatives, primarily through the Biashara Club, enhancing the capability of SME customers while maximizing new member onboarding and increasing the bank’s visibility.
Forecast, execute, and monitor sales performance in the Micro-SME segment, proactively identifying growth opportunities and deploying targeted strategies to exceed market share and revenue targets.
Develop and implement an innovative value proposition for the Micro segment of the SME portfolio, tailored to market needs to enhance customer acquisition, retention, and competitive positioning.
Establish and maintain strategic partnerships to support Micro SME growth, enhance customer value propositions, and boost market penetration.
Champion an efficient and effective sales culture within the Micro segment through continuous training, mentorship, and robust performance management of sales teams.
Enhance customer experience by swiftly addressing SME-related inquiries, analyzing feedback, and implementing initiatives to improve Net Promoter Scores (NPS) and reduce Customer Effort Scores (CES).
Conduct targeted engagements with branches and relationship managers to reinforce strategy execution, identify opportunities, and implement actionable plans for performance enhancement.
Analyze market trends and customer insights within the SME sector to proactively identify and pursue growth opportunities, ensuring continuous portfolio expansion, profitability, and effective risk management.
Educational qualifications and work experience:
Bachelor’s degree in Business related field.
Possession of Professional Qualifications in banking is an added Advantages.
Minimum Five (5) years of experience
Team Leadership, Sales, Relationship Management, Credit, and general banking
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