Job responsibilities
● Maintain regular contact with existing customers through implementation. Establish processes/procedures to manage customer portfolio
activity;
● Become a product expert, with strong understanding in configurations and data integration;
● Work cross-functionally internally to solve configuration challenges;
● Be proactive with issue resolution;
● Monitor new client implementations and existing client support; provide daily problem solving, coordination and leadership as required;
● Drive the efforts of technical and operations resources as they develop integrated software solutions and support systems to serve the partners
and clients;
● Maintain ongoing reporting of partner/client status and activities;
● Collaborate with the Partner Management group and support partner vetting, sales, marketing, and training activity as needed;
● Perform any other duties as assigned by supervisors.
Required competencies and key technical skills
Resource management skills
Problem solving skills
Decision making skills
Time management skills
Risk management skills
Results oriented
Digital literacy skills
Fluency in Kinyarwanda, English and/or French. Knowledge of all is an added advantage.
Good interpersonal communication skills & ability to work with others under pressure and solve problems
Proficient in designing, writing, editing, and debugging programs and databases
Analytical skills;
Psychometric Languages
English
Français
Psychometric Domains
Critical thinking
Competence / Skills
Problem solving
Competence / Skills
Decision making
Competence / Skills
Analytical skills
Competence / Skills
Time management
Competence / Skills
Knowledge/Awareness
Behavior and attitude
Self-report measures
Behavior and attitude
Behavioral observations
Behavior and attitude
Patience
Behavior and attitude
Coordination
Behavior and attitude
Conceptual capacity
Aptitude
Clear and Effective Communication
Communication skills
Active Listening
Communication skills
Conflict Resolution
Communication skills
Adaptability and Flexibility
Communication skills
Influence and Persuasion
Communication skills
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