RESPONSIBILITIES
Promote and fulfill the mission and vision of HOPE International.
System Deployment
Assist in software releases for Temenos T24 and other associated banking software applications, including participating in development, configuration, and support for new releases, training, and communication to the end users.
Provide Effective Help Desk Support
Respond in a timely fashion to the real time support needs of users, resolving problems and minimizing disruption to banking services.
Utilize ticketing systems and project management systems to track, prioritize, and respond to issues and new developments.
In collaboration with senior application specialists, provide proactive mitigation of potential problems by identifying system risks and reconfiguring T24 to prevent either system malfunction or a mismatch of system capabilities with program needs.
Learn and support associated core banking integrations and applications including mobile, web-based, and other applications.
Research software updates, drivers, knowledge bases, and frequently asked questions resources to aid in problem resolution.
Test fixes and perform post-resolution follow-ups to ensure problem has been adequately resolved.
Develop help sheets, frequently asked questions lists, and other documentation for internal use and for end users.
Other Support
Identify and learn appropriate software and hardware used and supported by the organization.
Perform preventative maintenance and participate in business continuity exercises as needed.
Act as a backup resource on server, email, and network administration, and other issues as required.
QUALIFICATIONS
Personal confession of Christian faith and commitment to the mission and vision of HOPE International
At least 3 years of experience supporting T24 in commercial or microfinance banks
Strong organizational skills, including effective time management and prioritization of competing demands/multiple deadlines
Strong analytical and problem-solving skills
Excellent cross-cultural listening and communication skills
Experience with Excel and other Microsoft Office Suite products
Fluent in English
Proficiency in French preferred
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RESPONSIBILITIES
Promote and contribute to the fulfillment of HOPE International’s mission and vision.
Savings Group Program Support
Serve as a member of the Savings Group (SG) team, providing technical leadership and support to HOPE’s network of SG ministry partners.
Participate in regular SG team meetings and planning/strategy sessions, carrying out assigned tasks and working to equip field leadership for country specific and network wide initiatives.
Engage with field leaders and provide relevant feedback on dashboards and reports during QMRs and other CSU-initiated meetings with the field.
Model servant-leadership in the work environment, including HOPE co-workers and ministry stakeholders
Contribute to a culture that models Biblical principles and incorporates an intentional and effective Christ-centered witness in all SG programs.
Encourage and model servant-like posture in relationships with CSU, field, and church partner staff/volunteers
Training & curricula for HOPE’s Savings Group Ministry network
Serve as a lead and point of contact for SG training and curricula initiatives across HOPE country programs
Provide status update to CSU on any key training and curricula initiatives on regular basis
Work with field staff to establish and maintain quality training processes across HOPE’s network of savings group programs that reinforce biblical principles of respect, humility, and Christ-likeness
Develop and refine processes for ensuring consistent quality training across HOPE’s network of SG ministries
Ensure a standardized process is in place to modify and update current curriculum and training tools including various country-specific training manuals to ensure up-to-date methodology for quality training
Participate on a team that designs and tests new curricula in response to SG ministry objectives
As a member of the HOPE SG Operations team, help to facilitate at Training-of-Trainers events as necessary for HOPE and partner managed SG ministries as needed
SG Multiply
Where needed/possible, support various aspects of SG Multiply partnerships including consultation, ministry design, and training to ensure ongoing collaboration for a healthy partnership
Contribute to design, adaptation, and improvement of partner-specific SG methodology to supporting the partner in implementing a flourishing SG ministry
Train partner staff and volunteers on SG curricula, ministry processes, and management tools
Engage partners and HOPE staff in continual improvement and feedback processes for continual refinement of SG Multiply methodology
QUALIFICATIONS
Personal confession of faith in Jesus Christ and commitment to the mission of HOPE International
Minimum of a Bachelor’s degree in a relevant field (i.e. international development, economics, or business management); advanced degree preferred
5+ years experience working with savings groups or community development strongly preferred
Demonstrated expertise applying participatory education (adult learning principles), curricula design, and facilitating trainings.
Strong cross-cultural communication sensitivity and skill.
International work experience in West Africa or francophone country contexts preferred
Requires willingness and ability to travel up to 75 nights per year, mostly international trips to visit HOPE programs
Excellent written and verbal communication skills
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