Exams to be conducted
1:Written
2:Oral
Job responsibilities
– Receive and document the citizens’ complaints;
– Analyse citizens’ complaints and advise the ministry management;
– Ensure citizens’ complaints lodged in e-citizens system get timely feedback;
– Monitor redress of the citizens’ complaints oriented to other institutions;
– Establish a retrievable database of citizens’ complaints and their related feedbacks;
– Report on citizens’ complaints received, resolved and oriented;
– Monitor mechanisms for the citizens’ complaints management;
– Carry out research relevant to his/her attributions to ensure standardized and effective performance;
– Perform any other ministry duties assigned by the supervisor
– Analyse citizens’ complaints and advise the ministry management;
– Ensure citizens’ complaints lodged in e-citizens system get timely feedback;
– Monitor redress of the citizens’ complaints oriented to other institutions;
– Establish a retrievable database of citizens’ complaints and their related feedbacks;
– Report on citizens’ complaints received, resolved and oriented;
– Monitor mechanisms for the citizens’ complaints management;
– Carry out research relevant to his/her attributions to ensure standardized and effective performance;
– Perform any other ministry duties assigned by the supervisor
Qualifications
-
bachelor’s Degree in Governance and Leadership
0 Year of relevant experience
Required competencies and key technical skills
Knowledge
of local issues, community priorities, organizational relationships,
social and cultural constraints and realities, and environmental
conditions
of local issues, community priorities, organizational relationships,
social and cultural constraints and realities, and environmental
conditions
Master’s Degree in Law
0 Year of relevant experience
Bachelor’s Degree in Economics
0 Year of relevant experience
Bachelor’s Degree in Public Administration
0 Year of relevant experience
Bachelor’s Degree in Administrative Sciences
0 Year of relevant experience
Bachelor’s Degree in Management
0 Year of relevant experience
Master’s Degree in Public Administration
0 Year of relevant experience
Master’s Degree in Administrative Sciences
0 Year of relevant experience
Bachelor’s Degree in Law
0 Year of relevant experience
Bachelor’s Degree in Development Studies
0 Year of relevant experience
Master’s Degree in Economics
0 Year of relevant experience
Master’s Degree in Management
0 Year of relevant experience
Master’s Degree in Development Studies
0 Year of relevant experience
Master’s Degree in Political Sciences
0 Year of relevant experience
Mater’s Degree in Psychology
0 Year of relevant experience
Master’s Degree in Sociology
0 Year of relevant experience
Bachelor’s Degree in Psychology
0 Year of relevant experience
Master’s Degree in Governance and Leadership
0 Year of relevant experience
Bachelor’s Degree in Political Sciences
0 Year of relevant experience
Integrity
Strong critical thinking skills and excellent problem solving skills
Inclusiveness
Accountability
Communication
Teamwork
Client/citizen focus
Professionalism
Commitment to continuous learning
Resource management skills
Problem solving skills
Fluency in Kinyarwanda, English and/ or French. Knowledge of all is an added advantage
Analytical skills;
Knowledge of scope, challenges and problems concerning local development and decentralization service delivery
Knowledge of approaches or models for building better governance
Knowledge of the legislative background of Local Government Entities
Knowledge of administrative issues
Skills of all good governance standard for Public Services
Understanding of rural development, with a focus on participatory processes, joint management
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